Team WeeKett is here to help

The Wi-Fi indicator will switch off if the kettle is not connected to any network within 10 minutes and this can happen after the kettle has been set up. To turn on the Wi-Fi indicator:

1.Unplug the kettle from the main socket, wait for 10 seconds and plug it back in.

2. If the long light doesn't lit up, press any temperature button to ensure there is power to the base.

3. Press and hold the 100 degree button for over 3 seconds until the beeping sound - the long light is expected to be turned on momentarily.

If the Wi-Fi indicator still doesn't light up after the above, please contact our support team quoting your order number, using the contact form at the bottom of this page.

Sometimes due to that the broadband has both 2.4ghz and 5ghz frequencies enabled, the fast connection method may not work - so we will have to use the slow connection method.

Please try the "Slow connection method" in the video following this link. You can adjust the playing speed in the setting section of the video (right hand side): https://youtu.be/F5YzxP0bMT4?t=25

Before starting the set up, please ensure:
1. The kettle body is on the base

2. You have the 2.4ghz frequency enabled in the router setting. This normally can be found in the Advanced setting in your broadband online account.

3. Your mobile phone is already connected to your home Wi-Fi

4. There is sufficient Wi-Fi signal on your mobile and you are not connecting it to any Wi-Fi extender

5. You have the correct Wi-Fi password.

6. Reset the kettle by turning off and on from the socket before connecting.

7. Reboot your Wi-Fi router if it doesn't cause too many inconveniences.


Now let's try connecting it using the slow connecting mode following steps below:

1. Please press and long hold the 100-degree button (at least 3 seconds) until the beeping sound to turn off the pairing mode (long blue light goes off), wait for 10 seconds.

2. Then repeat step 1 again to turn the long blue light back on flashing (it should be flashing quickly at the frequency of 1-2 times per second)

3. Please ensure the long light is flashing slowly (at the frequency of once every 2 seconds) at the beginning. To change between fast flashing and slow flashing, please simply press and hold the On/Off button (3 seconds minimum) until the beeping sound.

4. Please go to the Smart Life app > tap the + button on the top right corner > Select kitchen appliances > Brewing > Smart kettle > Select your network and enter your wifi password, next.

5. On the top right corner, tap "EZ MODE" > select "AP mode" > tap "confirm indicator slowly blink" > next > On the next page, please tap "Go to Connect" then the app should direct you to the setting page of the phone.

6. Tap into the list of Wi-Fi networks > select the one starting with "SmartLife" > Wait until it is connected - it may show "Connected without internet", which is fine. (If the Smart Life network is not showing in the list of networks, usually it is because the kettle is not flashing slowly - please press and hold On/Off button for 3 seconds until the beeping sound to turn the kettle to slow flashing mode and the Smart Life network should appear shortly)

7. Then return to the Smart Life app and it should be adding the product and connecting it shortly.

The Wi-Fi signal light may switch off temporarily while it is connecting at this step which is normal but once it is connected, it should become solid.

Sometimes due to network latency, the Smart Life app may show "fail to find router" at first, but as you return to the home page of the app the kettle has in fact been set up successfully!

If after following the above steps the kettle still can't be connected, please contact our support team quoting your order number, using the contact form at the bottom of this page and we will assist you accordingly.

If the kettle is showing "offline" on the app, it means you couldn't control the kettle remotely via the app or smart speakers any more. Most likely the Wi-Fi in the environment has dropped off at some point and when this happens, the kettle will shut off its connection mode after failing to find a network to connect to after 10 minutes time.

Please follow below simple steps to reconnect:

1.Unplug the kettle from the main socket, wait for 10 seconds and plug it back in.

2. If the long light doesn't lit up, press any temperature button to ensure there is power to the base.

3. Press and hold the 100 degree button for over 3 seconds until the beeping sound - the long light is expected to be turned on momentarily and it will automatically connect to the existing network.

If the Wi-Fi indicator still doesn't light up after the above, please contact our support team quoting your order number, using the contact form at the bottom of this page.

Please simply press and hold the On/Off button - this will remove the kettle from the Smart Life app and become ready to be connected again.
Then please simply follow the user manual to add the kettle to the app using either the fast connection method or the slow connection method.

Method 1 - in app integration, please follow this video guide here: https://youtu.be/nF5Q3dsuba8

Method 2 - Please follow below steps to connect the kettle to Alexa manually:

1. Set up the kettle on the Smart Life app. Before connecting with Alexa, you need to be able to control the kettle via the mobile app first.
2. Go to Alexa app, go to “More” at the right bottom corner, click “Skills & Games” and search “Smart Life”
3. Enable the Smart Life skill, log in with your Smart Life account credentials and follow the in-app guide to link your Smart Life account with Alexa
4. Still on the Alexa app, go to "Device” at the bottom, click on the "+" button on the top right corner, click “Add Device”, Scroll to the bottom, click "Other" and click “Discover Devices”.

Please note that during this process the echo dot, the kettle and your phone should ideally be in close proximity to ensure optimal signal.

If you experience any issue with this process, please kindly save screenshots of error messages to help us assist you better.

Yes, you can still use the kettle without the Wi-Fi using the buttons on the kettle base.

Once the Wi-Fi comes back, please press and hold the 100 degree button to enter the Wi-Fi connection mode, then the kettle will automatically connect to the same network again.

No. Ideally the kettle will be refilled after each use so there is always enough water for the next cup of tea and when you need to make tea, you can just shout out "Alexa, turn on the kettle" without having to take out your phone to check.

What if there is no water in the kettle?

Don't worry if there is no water in the kettle, the kettle has a built-in auto shut off mechanism - once it detects dry boiling, the kettle will be shut off and the Wi-Fi connection will be cut off.

Moreover, you will also receive a notification on your mobile phone app. Please ensure you have enabled push notifications both in the app and in your mobile phone system setting for the Smart Life app

Yes, you can still control the kettle remotely using just the mobile phone app.

It's is a 1 tap switch upon which, the kettle will heat up the kettle up to 100°C and cool down naturally to 70°C and keep warm for 1 hour. You can stop the programme at any time. For more on how to prepare for baby milk, please refer to NHS guidelines and the instruction on your baby milk packaging.
NHS: https://www.nhs.uk/conditions/pregnancy-and-baby/infant-formula-questions/

The app is called "Smart Life":

iOS: https://apps.apple.com/gb/app/smart-life-smart-living/id1115101477

Android: https://play.google.com/store/apps/details?id=com.tuya.smartlife&hl=en_GB&gl=US