Warranty & Returns
1 Year Warranty
Your new WeeKett Smart WiFi Kettle comes with a 1 year warranty. If you would like to return a faulty product or would like to exercise your right to cancel your order please contact us at firstname.lastname@example.org, quoting your order reference number, who will be happy to assist.
This guarantee only applies if the item has been used solely for the use intended, and all instructions have been followed accordingly. Please note this product is only for domestic use only. For business customers, please refer to the B2B Terms of Sale available on our website.
The guarantee does not cover any defect arising from improper use, damage, build-up of lime scale or repair attempts made by third-parties. Also, the guarantee does not cover normal wear and tear of individual parts.
30 Day Money Back Guarantee
Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund after returning the Goods to us if they do not conform as stated, as long as it is in its original condition, including undamaged packaging.
If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.
If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
Within a period of six months after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund.
Please note that return costs are not pre-paid. Postage or other return costs will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. It is the customer’s responsibility to cover the return cost of unwanted goods.
Refunds normally will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
Your Right to Cancel
The legal cooling-off period ends 14 calendar days after the day on which you receive the Goods.
If you wish to exercise your right to cancel, you must inform Us of your decision within the cooling-off period and return the Goods to us unused and in its original condition.
Please note that you must bear the costs of returning Goods to Us if cancelling.
Refunds will be issued to you within 14 calendar days upon receiving the returned Goods.